Terms and Conditions

If you agree to the services and cost of the job to be provided by us, as specified by Job Sheet/Invoice/email/text or over the telephone, a binding contract will come into existence at this point between you and us.

• VAT: All invoices will have VAT at 20% added to the final price of the bill (e.g., £100 plus 20% VAT = £120).

• Warranty: All parts supplied and fitted by Emergency Local Locksmith come with a 6-month warranty from the date of installation. This guarantee is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

• Cancellations: Once you book a service/job with us, a cancellation charge may be applicable if you choose to cancel the job:

  • If the job is cancelled within 10 minutes of your call, there is no cancellation fee.

  • If the job is cancelled after 10 minutes from your call, a £35 cancellation fee is charged.

  • If the job is cancelled after our locksmith arrives at your location, the fee rises to £70.

• Deposits & Pre-payments: We may take a non-refundable amount (from the £35 cancellation fee) over the phone before an engineer is dispatched, depending on the circumstances.

• Special Order Parts: If we have ordered any parts especially for you, the cost of these parts will be added to the standard cancellation fee. We may also ask for a partial deposit when ordering specific parts.

• Rescheduling: If you pre-book a job with us and would like to reschedule it rather than cancel it, there will be no cancellation charge; however, you must provide at least 6 hours’ notice.

• Non-Emergency Bookings: If you schedule a non-urgent service to be carried out within 14 days of making the booking, you expressly agree for work to begin before the end of the standard statutory cooling-off period. Once the service has been completed, the right to cancel under the Consumer Contracts Regulations 2013 is lost.