Terms & Conditions
Emergency Local Locksmith
Harlow, Essex
Website: www.emergencylocallocksmith.co.uk
Last updated: September 2026
These Terms & Conditions apply to locksmith services supplied by Emergency Local Locksmith (“we”, “us” or “our”) to customers (“you” or “your”).
Please read these terms before instructing us to attend or carry out work. By asking us to attend, accepting a quotation, or authorising us to begin work, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
1. Our Services
Emergency Local Locksmith provides mobile locksmith services including emergency lockouts, non-destructive entry where reasonably possible, lock repairs and replacements, UPVC and multipoint locking system repairs, residential and commercial locksmith services, vehicle entry and related locksmith work.
The exact work required may not always be possible to determine until the locksmith has inspected the lock, door, vehicle or locking mechanism.
Where additional work, replacement parts or a different method of entry is required, we will explain this and obtain your agreement before carrying out additional chargeable work wherever reasonably practicable.
2. Authority to Request Locksmith Work
By instructing us, you confirm that you are legally entitled to authorise the requested work.
For property entry, you must be the owner, occupier, tenant, authorised agent or another person with lawful authority to gain access.
For vehicle entry, you must be the owner, registered keeper, authorised driver or otherwise have lawful authority to access the vehicle.
We may request identification, proof of address, proof of ownership or other evidence of authority before carrying out work.
If satisfactory evidence cannot be provided, we reserve the right to refuse to carry out the work.
We may also refuse or stop work where we reasonably suspect that carrying it out could facilitate unlawful activity.
3. Quotations and Prices
Where possible, we will provide an estimated or fixed price before attending or before starting work.
Prices may depend upon the information supplied by the customer. It is therefore important that information about the lock, door, vehicle, fault or circumstances is as accurate as reasonably possible.
If the situation found on arrival is materially different from the information originally supplied, we may need to revise the quotation.
Where this happens, we will explain the additional work or cost and obtain your agreement before proceeding.
Unless expressly stated otherwise, prices quoted to consumers will be communicated clearly together with any applicable VAT.
No additional chargeable work will knowingly be undertaken without customer authorisation except where immediately necessary for safety or where otherwise agreed.
4. Emergency Locksmith Call-Outs
Many of our services involve customers requiring immediate or urgent assistance.
Where you specifically request an urgent locksmith visit, you are asking us to begin providing the service without waiting for any cancellation period that might otherwise apply to a distance or off-premises contract.
This may include circumstances such as being locked out of a home, business or vehicle, being unable to secure a property, a failed or damaged lock, a broken key, burglary damage or another situation requiring prompt locksmith assistance.
Your statutory cancellation rights will depend upon the circumstances and applicable consumer law.
Nothing in these terms is intended to remove or restrict any cancellation right that you are legally entitled to exercise.
5. Cancellation After Dispatch
We understand that circumstances sometimes change and a locksmith appointment may need to be cancelled.
If you cancel before we have committed time or incurred costs in responding to your booking, no cancellation charge will normally be payable.
Once a locksmith has been dispatched and has committed time, travel or other resources to your booking, we reserve the right to make a reasonable cancellation charge to cover losses and costs directly resulting from the cancellation.
For a typical local emergency call-out, this may be up to £35, depending on the circumstances and the costs already incurred.
The £35 figure is not intended to operate as a penalty or automatic charge regardless of circumstances.
Any cancellation charge will be limited to an amount that reasonably reflects the direct loss or costs caused by the cancellation.
6. Cancellation When the Locksmith Has Arrived
If you cancel the job after our locksmith has arrived at the agreed location, or if we are unable to carry out the requested work because of circumstances within your control, a reasonable attendance/cancellation charge may apply.
For a typical attendance this may be up to £70, depending upon the circumstances, including travel, time committed and costs incurred.
This charge is not intended to penalise the customer. It represents reasonable costs and losses associated with attending the appointment.
Where our actual reasonable loss is lower, the amount charged should reflect the circumstances.
We will not charge a customer simply because we are unable to perform the work for reasons that are our responsibility.
7. Customer Not Present or Unable to Provide Access
If we attend the address provided and cannot gain access to the site, cannot contact you, or the person who instructed us is not present or cannot demonstrate sufficient authority for the requested work, an attendance charge may apply.
Any charge will reflect the reasonable time, travel and costs incurred.
Customers should therefore ensure that the correct address and contact information are supplied when booking.
8. Non-Destructive Entry
We aim to use non-destructive entry methods wherever they are reasonably practical and appropriate.
However, non-destructive entry cannot be guaranteed.
The type, condition, security level, installation and previous damage to a lock or door can affect the methods available.
Where non-destructive methods are unsuccessful or inappropriate, destructive entry may be necessary.
Where reasonably possible, we will explain the proposed method and any likely replacement costs before proceeding.
By authorising destructive entry after it has been explained to you, you accept that the relevant lock, cylinder or other component may be damaged or require replacement as a necessary consequence of gaining entry.
9. Existing Damage and Defects
We are not responsible for damage, defects or faults that existed before our work began.
This may include worn locks, damaged doors or frames, failed mechanisms, poorly installed hardware, corrosion, previous repairs, concealed defects or components that fail because of their existing condition.
Where we identify an existing defect that may affect the work, we will explain this where reasonably possible.
Nothing in this clause excludes liability for damage caused by our failure to exercise reasonable care and skill.
10. Lock Repairs and Replacement Parts
Where a component can reasonably be repaired, we may offer repair as an alternative to replacement.
In some circumstances replacement may be the more appropriate or economical option.
Replacement components may differ in brand, appearance or specification from the original part where the original is obsolete, unavailable or unsuitable, provided that the replacement is reasonably appropriate for the intended purpose.
Where a specific component or security standard has been agreed, we will supply the agreed item or an alternative agreed with you.
11. Special-Order Parts
Some locks, mechanisms, security products and specialist components must be specially ordered.
We will inform you where an item is being specially ordered.
Where permitted by law, specially ordered or customised items may not be refundable where they have been ordered specifically for your job and cannot reasonably be returned or reused.
This does not affect your statutory rights where goods are faulty, incorrectly supplied or otherwise fail to conform to the contract.
12. Vehicle Entry
Our vehicle-entry service is intended to provide lawful access to vehicles where keys have been locked inside or another lock-related access problem exists.
We may require evidence that you have lawful authority to access the vehicle.
Vehicle entry can involve specialist techniques and the appropriate method will depend upon the make, model, lock system and circumstances.
We will exercise reasonable care and skill when carrying out vehicle-entry work.
Existing faults or damage to locks, handles, windows, weather seals, electrical systems or other vehicle components remain the responsibility of the customer unless damage is caused by our failure to exercise reasonable care and skill.
Emergency Local Locksmith does not provide replacement vehicle keys or electronic key/fob programming unless specifically agreed otherwise.
13. Customer Approval
Before significant additional work or replacement parts are supplied, we will normally explain what is required and the additional cost.
Approval may be provided verbally, by telephone, text message, email, electronically or in writing.
Once you approve the additional work, that approval forms part of the agreement between us.
14. Payment
Payment is due when the work is completed unless alternative payment arrangements have been agreed in advance.
We accept the payment methods communicated to you at the time of booking or attendance.
For larger jobs, specialist parts or special orders, we may request a deposit or advance payment.
Any deposit or advance payment arrangements will be explained before payment is taken.
We reserve the right to recover money lawfully owed for completed work, supplied goods or properly incurred charges.
15. Parts Warranty
Unless otherwise stated, parts supplied and fitted by Emergency Local Locksmith carry a 6-month workmanship/parts warranty, subject to the manufacturer's terms where applicable.
This contractual warranty is additional to, and does not replace or restrict, your statutory consumer rights.
The warranty does not cover faults caused by misuse, accidental damage, attempted repairs or alterations by another person, burglary or forced entry, building movement, door misalignment occurring after our work, weather damage, lack of maintenance or normal wear and tear.
Where a fault may relate to work carried out by us, please contact us so that we have a reasonable opportunity to inspect it.
16. Our Standard of Work
We will provide our services with reasonable care and skill.
Where goods are supplied as part of the service, your statutory rights relating to those goods continue to apply.
Nothing in these Terms & Conditions excludes or restricts rights or remedies that cannot legally be excluded or restricted.
17. Completion of Work
Customers should inspect the work where reasonably possible when the job is completed.
If you believe there is a problem with our work, please contact us as soon as reasonably possible and give us an opportunity to inspect and, where appropriate, rectify the issue.
This does not affect your statutory rights.
18. Delays and Arrival Times
Because we provide emergency mobile locksmith services, arrival times are estimates unless expressly agreed otherwise.
Traffic, weather, road closures, emergencies, delays on previous jobs, availability of specialist parts and circumstances outside our reasonable control may affect arrival times.
We will make reasonable efforts to inform you of significant delays.
We will not be responsible for delays caused by circumstances outside our reasonable control, but this does not affect any rights you may have under applicable consumer law.
19. Parking, Congestion and Other External Charges
Where parking charges, congestion charges, tolls or similar unavoidable costs are incurred specifically in order to attend your job, these may be charged to you where this has been explained or agreed beforehand where reasonably practicable.
We will not deliberately incur unnecessary additional charges.
20. Customer-Supplied Parts
Where we agree to install a lock, mechanism or other component supplied by the customer, we are responsible for carrying out our installation service with reasonable care and skill.
We are not responsible for defects inherent in customer-supplied products or for their suitability unless we specifically advised you that the product was suitable.
Additional labour required because a customer-supplied component is incorrect, defective or incompatible may be chargeable where agreed.
21. Right to Refuse Work
We reserve the right to refuse or discontinue work where:
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we reasonably believe the requested work may be unlawful;
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satisfactory proof of authority cannot be provided;
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the working environment presents an unreasonable safety risk;
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the customer or another person behaves in a threatening, abusive or violent manner;
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carrying out the work would breach legal or professional obligations; or
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circumstances outside our reasonable control make the work impossible.
Where we refuse work for reasons that are not the customer's fault, we will not impose an unreasonable charge.
22. Consumer Cancellation Rights for Non-Urgent Work
For certain contracts agreed by telephone, online or away from our business premises, consumers may have a statutory 14-day cancellation period.
Different rules may apply where you specifically request urgent repairs or maintenance or ask us to begin providing a service during the cancellation period.
Where non-urgent work is to begin during a statutory cancellation period, we may ask you expressly to request that the work starts before that period expires.
If you subsequently exercise a statutory right to cancel after requesting that work begin, you may be required, where the law permits, to pay a proportionate amount for services properly supplied before cancellation.
Where the service has been fully performed following the appropriate request and acknowledgements required by law, your statutory right to cancel may end.
Nothing in these terms removes any cancellation right provided to you by law.
23. Business Customers
Where the customer is acting wholly or mainly for purposes relating to their trade, business, craft or profession, they will normally be treated as a business customer rather than a consumer.
Certain statutory consumer protections referred to in these terms may therefore not apply to business-to-business contracts.
Any separately agreed commercial terms will take precedence where expressly agreed in writing.
24. Liability
Nothing in these Terms & Conditions limits or excludes liability where it would be unlawful to do so.
In particular, nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
We are not responsible for losses that were not reasonably foreseeable when the contract was entered into or losses resulting from matters outside our reasonable control, subject always to rights and liabilities that cannot lawfully be excluded.
Consumers' statutory rights remain unaffected.
25. Complaints
We aim to resolve concerns fairly and promptly.
If you are unhappy with our service, please contact Emergency Local Locksmith and provide your name, job address, date of attendance and details of the issue.
We may ask for photographs or other information and, where appropriate, an opportunity to inspect the work before determining the appropriate remedy.
Making a complaint does not affect your statutory rights.
26. Personal Information
Personal information supplied when booking or receiving our services will be handled in accordance with applicable data-protection law and our Privacy Policy.
Information may be used where reasonably necessary to administer bookings, provide services, process payments, issue invoices, deal with warranties or complaints, maintain business records and comply with legal obligations.
Please refer to our Privacy Policy for further information.
27. Changes to These Terms
We may update these Terms & Conditions from time to time.
The terms applicable to your job will normally be those provided or made available when the contract was entered into.
Changes will not retrospectively remove contractual or statutory rights that you already have.
28. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you retain any mandatory rights regarding where legal proceedings may be brought.
29. Contact
Emergency Local Locksmith
Harlow, Essex
Telephone: 07939 030543
Email: contact@emergencylocallocksmith.co.uk
Website: www.emergencylocallocksmith.co.uk
You can contact us regarding privacy or data-protection matters using the telephone number or email address above, or through the contact form on our website.
Your statutory rights are not affected by these Terms & Conditions.