Privacy Policy

Emergency Local Locksmith
Harlow, Essex
Website: www.emergencylocallocksmith.co.uk

Last updated: September 2026

Emergency Local Locksmith respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with, how long we keep it and the rights you have under UK data protection law.

This policy applies when you contact us, use our website, request a quotation, book a locksmith service, communicate with us by telephone, text message, WhatsApp, email or website contact form, or otherwise use our services.

1. Who We Are

Emergency Local Locksmith is an independent mobile locksmith business based in Harlow, Essex.

For the purposes of UK data protection law, Emergency Local Locksmith is the data controller for personal information covered by this Privacy Policy.

This means that we are responsible for deciding how and why your personal information is used.

Emergency Local Locksmith
Harlow, Essex
Telephone: 07939 030543
Website: www.emergencylocallocksmith.co.uk

You can also contact us using the contact form available on our website.

2. Personal Information We May Collect

The information we collect depends upon how you contact us and the service you require.

We may collect:

  • your name;

  • telephone number;

  • email address;

  • property or job address;

  • billing information;

  • details of the locksmith service you require;

  • details about your door, lock, keys or locking mechanism;

  • photographs you choose to send us of locks, doors, mechanisms or related problems;

  • vehicle make, model, registration number or other relevant vehicle details where you request vehicle-entry assistance;

  • information supplied to demonstrate that you have authority to access a property or vehicle;

  • correspondence between you and Emergency Local Locksmith;

  • quotation, booking, job and invoice information;

  • records relating to payments;

  • information concerning previous work, repairs or warranty enquiries;

  • technical information generated when you use our website, such as IP address, browser/device information and cookie or analytics information where applicable.

We only collect information that is reasonably necessary for the relevant purpose.

3. Information You Provide by Telephone, Text or WhatsApp

Customers frequently contact Emergency Local Locksmith directly by telephone, text message or WhatsApp.

Information you provide may include your name, telephone number, location or job address, photographs of locks or doors and information about the problem you need us to investigate.

Where you send photographs, please avoid including people, identification documents or other unnecessary personal information unless it is required for the service.

Information supplied through WhatsApp or another third-party communication service is also processed by the provider of that service in accordance with its own privacy arrangements.

4. Property and Vehicle Access

Because locksmith work can involve gaining access to secured property or vehicles, we may ask for information that reasonably helps us establish that you have authority to request the work.

Depending upon the circumstances, this could include your name, address, identification or evidence relating to the property or vehicle.

We do not collect more information than we reasonably consider necessary for this purpose.

We may refuse to carry out work where we cannot reasonably establish that the person requesting the service has authority to do so.

5. How We Use Your Personal Information

We may use your information to:

  • respond to enquiries;

  • provide quotations;

  • arrange and manage locksmith appointments;

  • travel to the correct job location;

  • identify locks, mechanisms or other equipment before attendance;

  • provide locksmith and vehicle-entry services;

  • confirm that a customer has authority to request particular work;

  • contact you about your booking or job;

  • purchase or order parts required for your work;

  • issue invoices and maintain accounting records;

  • process and record payments;

  • respond to warranty enquiries;

  • investigate and resolve complaints;

  • maintain records of work carried out;

  • prevent or investigate fraud, misuse or unlawful activity;

  • establish, exercise or defend legal claims;

  • comply with tax, accounting and other legal requirements;

  • operate, maintain and secure our website;

  • understand how our website is being used where analytics are enabled; and

  • improve our services and customer experience.

We will not use your personal information for purposes that are incompatible with the purposes for which it was originally collected unless permitted by law.

6. Our Lawful Bases for Using Your Information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending upon the circumstances, we may rely upon the following lawful bases.

Contract

We may process your information where it is necessary to take steps at your request before entering into a contract or to perform our contract with you.

For example, this includes providing a quotation, arranging an appointment, attending your property or vehicle, carrying out locksmith work and communicating with you about the service.

Legal Obligation

We may process information where necessary to comply with a legal obligation.

For example, we may need to retain invoices, transaction records and accounting information to comply with tax and financial record-keeping requirements.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

These legitimate interests may include:

  • operating and administering our locksmith business;

  • maintaining appropriate records of work carried out;

  • responding to customer enquiries;

  • protecting our business and customers from fraud or unlawful activity;

  • establishing that a person has authority to request access to a property or vehicle;

  • maintaining the security of our website and systems;

  • managing complaints and disputes;

  • establishing, exercising or defending legal claims; and

  • improving our services.

Where required, we consider whether our interests are proportionate and whether your rights and interests outweigh our legitimate interests.

Consent

Where the law requires consent for a particular activity, we will ask for your consent.

Where processing is based upon consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Marketing

We do not sell customer information to marketing companies.

If we send electronic direct marketing that requires your consent, we will obtain the appropriate consent before doing so.

You can ask us to stop sending marketing communications at any time.

We may retain limited information necessary to record that you have opted out so that we can respect your preference in the future.

8. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share information where reasonably necessary with organisations that help us operate our business or provide our services.

These may include:

  • accountants and professional advisers;

  • payment-processing providers;

  • website hosting and IT service providers;

  • communications providers;

  • suppliers or manufacturers where information is genuinely required to obtain or identify a specialist part;

  • insurers;

  • professional advisers;

  • government, tax, regulatory or law-enforcement authorities where disclosure is required or permitted by law; and

  • service providers processing information on our behalf.

Where another organisation processes personal information on our behalf, we take reasonable steps to ensure that appropriate data-protection arrangements are in place.

We only disclose information that is reasonably necessary for the relevant purpose.

9. Payment Information

Where you pay by card or another electronic payment method, payment information may be processed by the relevant payment provider.

Emergency Local Locksmith does not intentionally retain complete card-security information such as your card's security code.

Payment providers process information according to their own legal and privacy obligations.

10. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

Different information may be retained for different periods depending upon why it was collected.

As a general guide:

Enquiries that do not become jobs: normally retained only for as long as reasonably necessary to deal with the enquiry and any follow-up.

Job and customer records: may be retained for up to 6 years after completion of the work where reasonably necessary for accounting, contractual, warranty, insurance, dispute or legal purposes.

Invoices and financial records: normally retained for the period required by applicable tax and accounting law.

Photographs supplied for quotations or diagnosis: retained only for as long as reasonably required for the quotation, job, warranty or dispute unless there is a legitimate reason to retain them for longer.

Identification or proof of authority: where such information is required, we aim to retain no more information than reasonably necessary and will not keep copies longer than required for the purpose for which they were collected unless there is a legal, security or dispute-related reason to do so.

Website and analytics information: retained according to the settings and retention periods of the relevant website or analytics system.

Information may be retained for longer where necessary to establish, exercise or defend legal claims, comply with a legal obligation or deal with an ongoing dispute.

When information is no longer required, we will delete it or otherwise securely dispose of it where reasonably practicable.

11. Cookies, Consent Management and Website Analytics

Our website uses cookies and similar technologies to operate correctly, understand how visitors use the website and, where applicable, measure the effectiveness of our online services.

Some cookies are strictly necessary for the website to function and do not require consent. Other cookies, including certain analytics, advertising or measurement cookies, may require your consent before they can be stored on or accessed from your device.

Cookie Consent

We use Clickio as our consent-management platform to help manage visitors' cookie and privacy choices.

When you visit our website, the Clickio consent system may provide you with options to accept, reject or manage non-essential cookies and similar technologies.

Where consent is required by applicable law, non-essential technologies should only be used in accordance with the choices you make through the consent-management system.

You can change or withdraw your consent using the privacy or cookie controls made available on our website.

Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.

Analytics

We may use services such as Google Analytics to understand how visitors find and use our website.

Depending on your consent choices and our website configuration, analytics information may include pages visited, time spent on the website, referring websites or search sources, general device and browser information, approximate geographic information and other website-usage information.

Where consent is legally required for analytics cookies or similar technologies, they should not be activated until the appropriate consent has been obtained.

Third-Party Technologies

Some website functionality and services may be provided by third parties. These providers may process technical information when their services are used, subject to applicable law and your consent choices where consent is required.

The cookies and similar technologies actually used by our website may change as our website and services are updated.

You can review and manage your current cookie choices using the consent controls provided on our website.

12. Third-Party Websites and Services

Our website may contain links to websites or services operated by other organisations.

These organisations are responsible for their own privacy practices.

For example, if you choose to communicate with us through WhatsApp, view our Google business information or reviews, use a mapping service or follow another external link, the relevant third party may process information according to its own privacy policy.

Emergency Local Locksmith is not responsible for the privacy practices of third-party websites or services.

13. International Transfers

Some technology, website, analytics, communications or cloud-service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer complies with applicable UK data-protection law.

Depending upon the circumstances, this may include relying upon UK regulations approving transfers to the relevant country or using appropriate safeguards recognised under UK data-protection law.

Where required, further information about applicable safeguards can be requested by contacting us.

14. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Measures may include appropriate device security, passwords, access controls, secure systems and limiting access to personal information to those who genuinely require it.

No internet, telephone or electronic communication system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the nature of the information we process.

15. Your Data-Protection Rights

Depending upon the circumstances and the lawful basis being relied upon, UK data-protection law gives you a number of rights.

These may include:

Right of Access

You may request confirmation that we process your personal information and request a copy of the information we hold about you.

Right to Rectification

You may ask us to correct personal information that is inaccurate or complete information that is incomplete.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

This right is not absolute. We may need to retain certain information where there is a legal obligation or another lawful reason for doing so.

Right to Restrict Processing

In certain circumstances, you may ask us to restrict how we use your personal information.

Right to Object

You have the right to object to certain processing of your personal information where we rely upon legitimate interests.

You also have the right to object to the use of your personal information for direct marketing.

Right to Data Portability

In certain circumstances, you may have the right to receive personal information you provided to us in a structured, commonly used and machine-readable format or ask for it to be transferred to another organisation.

Right to Withdraw Consent

Where we rely upon your consent, you may withdraw that consent at any time.

Not every right applies in every situation. The rights available to you depend upon the circumstances and the lawful basis for processing.

16. Exercising Your Rights

If you wish to exercise a data-protection right or ask a question about how your personal information is being used, please contact Emergency Local Locksmith.

We may need to request sufficient information to confirm your identity before responding to a request involving personal information.

We will respond within the time limits required by applicable data-protection law.

There is normally no charge for exercising your data-protection rights, although the law permits charges or refusal in certain limited circumstances.

17. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.

You also have the right to complain to the UK's data-protection regulator, the Information Commissioner's Office (ICO).

Information about making a complaint is available from:

Information Commissioner's Office
Website: www.ico.org.uk

You are not required to contact us before exercising your right to complain to the ICO.

18. Automated Decision-Making

Emergency Local Locksmith does not normally use solely automated decision-making that produces legal or similarly significant effects on customers.

If this changes, this Privacy Policy will be updated where required.

19. Children's Information

Our locksmith services are not specifically directed at children and we do not knowingly collect children's personal information through the website for marketing purposes.

Where information relating to a child is incidentally provided as part of a legitimate locksmith service, we will only use it where reasonably necessary and lawful.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.

The latest version will be published on this website together with the date it was last updated.

21. Contact Emergency Local Locksmith

If you have any questions about this Privacy Policy, how we use your personal information, or if you wish to exercise any of your data-protection rights, please contact:

Emergency Local Locksmith
Harlow, Essex

Telephone: 07939 030543
Email: contact@emergencylocallocksmith.co.uk
Website: www.emergencylocallocksmith.co.uk

You can also contact us through the contact form on our website.